Help
Support
Email support@raydius.app for anything about your account, a booking, or your membership. Hosts should write to partners@raydius.app.
Delete your account
You can remove your Raydius account and its data at any time.
- Open Raydius and go to Profile.
- Tap Settings.
- Tap Delete account and confirm.
This deletes your profile, bookings, plans, wallet records, stories, and the messages you own. Some transaction records may be retained where law requires it.
No longer have the app installed? Email support@raydius.app with the subject “Delete my account” from the address on your account and we will handle it for you.
Common questions
How do I get into the app?
Create an account with your email, choose your city, and pick a mood. Raydius opens on Discover.
What does a hold mean?
A hold reserves a spot for a limited window so it is not taken while you decide or gather your group. If you do not confirm before it expires, it is released automatically and you are not charged.
How do I change or cancel a booking?
Open the booking from Pass or Plans and use the cancel or reschedule option. Cancellation windows and deposits are set by the venue and shown before you confirm. If you are close to the cutoff, message the venue directly from Inbox.
When am I charged?
Depending on the experience, you either pay a deposit to confirm, pay in full at booking, or settle at the venue. The amount and timing are shown before you confirm. Payments are processed by Stripe.
How do refunds work?
Refunds follow the venue’s policy for that experience. Once approved, they return to your original payment method. Write to support if a refund has not appeared after a few business days.
How do I cancel my membership?
Open Pass and manage your membership there. Cancelling stops future renewals and keeps your benefits until the end of the period you have already paid for.
Are my messages private?
Direct messages between friends are end-to-end encrypted on your device, so we cannot read them. Conversations with a venue or with concierge are readable by that venue’s staff, because they need them to serve your booking.
I forgot my password.
Use “Forgot password” on the sign-in screen to get a reset link. If the email does not arrive, check spam, then contact support.
Notifications are not arriving.
Check that notifications are enabled for Raydius in your device settings. If they are on and still missing, tell us your device and version so we can look at the delivery logs.
Is my city available?
Raydius is live in Toronto, Dubai, London, New York, Paris, Los Angeles, and Tokyo. Cities open in phases — email us and we will note your request.
I want to list my venue.
Write to partners@raydius.app and we will walk through inventory, guest messaging, and how you appear on Discover.
Report a problem
To report content, a user, or a safety concern, use the report option in the app or email support@raydius.app. Include what you saw and where, and we will review it.